Terms and Conditions

Deposit and Payment Policy

• Deposit: A 10% deposit is required at the time of booking to reserve your tour.

• Final Payment: Full payment of the remaining balance must be received at least 61 days before your arrival date. For bookings made within 60 days of arrival, full payment is due immediately upon confirmation.

Note: All payments are processed by New Iber travel (License no. 2190).

Cancellation and Refund Policy

If you need to cancel your tour, please email us as soon as possible. Cancellation fees are calculated as a percentage of the total tour price, depending on how many days prior to your scheduled arrival notice is received:

• 61 days or more before arrival: 10%

• 60 to 31 days before arrival: 25%

• 30 to 15 days before arrival: 50%

• 14 days or fewer before arrival: 100%

Flights and Accommodations: All cancellations, changes, or refunds are subject strictly to the specific supplier's policies.

Note: Percentages at peak periods may vary.

Force Majeure

If your trip must be cancelled, cut short, or altered due to a Force Majeure event the standard cancellation policy does not apply. Instead, the following rules take effect:

• Cash Refunds: Cash refunds will be issued up to the exact amount we successfully recover in cash from our suppliers, minus a 5% bank processing fee.

• Future Travel Credit: You will receive a credit voucher for 100% of all non-cash recoverable funds, valid for 12 months from your original date.

• Non-Recoverable Costs: Any funds already paid out to third-party suppliers that are strictly non-refundable cannot be credited or refunded.

Child Policy

• Tours: Because our tours are custom-made, package rates for children are calculated individually for each tour to give you the best total price.

• Meet and Assist: One child under 12 years old is permitted free of charge, and each additional child gets a 50% discount on the adult rate.

• Flights and Accommodations: Subject strictly to the specific supplier's child policies.

Itinerary Changes and Amendments

Because we design custom itineraries, flexibility is key. However, changes after confirmation might cause logistical challenges:

• Changes by You: If you request changes to your itinerary after your deposit is paid, we will do our best to accommodate them. Any cost increases from suppliers will be passed on to you.

• Changes by Us: We reserve the right to make minor adjustments to your itinerary, when necessary, due to local conditions. In the rare event of a major change, we will provide a substitute of equal or greater value.